Frequently Asked Questions

Browse our FAQs to learn more about our services, safety standards, scheduling, and what to expect. We're here to make your experience seamless and stress-free.

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What areas do you service?

We proudly serve the GTA and surrounding areas including, Peel Region, York Region, Halton Region, and more areas to be added in the future. Not sure if you’re in our service area? Contact us!

What types of cleaning services do you offer?

We specialize in:

• Move-In/Move-Out Deep Cleans for residential homes and apartments

• Commercial Deep Cleans for offices, medical spaces, childcare centers, and more.

What’s included in a standard deep clean?

Our standard deep cleaning includes:

• Floors swept, vacuumed, and mopped

• Surfaces, baseboards, and window sills dusted

• Bathrooms sanitized

• Kitchen surfaces sanitized

• Garbage removal

• Spot cleaning of walls and doors Optional extras (available by request):

• Inside appliance cleaning (fridge, oven, microwave)

• Carpet shampooing • Wall washing • Odor treatments

Are you insured?

Yes! Tidy Workers is fully insured to protect your property and our staff.

Do I need to be home during the cleaning?

No, you do not need to be home. For move-out cleans, we require the space to be fully emptied unless otherwise arranged. Access instructions (keys, codes) must be provided at least 24 hours before service.

Do you clean basements?

Yes! Basement cleaning can be added to your main service for an additional fee, based on the size of the property.

Do you move furniture or clean hazardous materials?

We do not move heavy furniture (over 25 lbs) or clean hazardous materials (such as biohazards, pest infestations, heavy mold, or hoarding situations).

How do I book a cleaning?

It’s easy!

• Request a quote

• Approve the service terms

• Pay the deposit to secure your booking

• We handle the rest!

You’ll receive booking confirmations and reminders every step of the way.

Is a deposit required?

Yes. All move-in/move-out and deep cleans require a deposit to secure your appointment. The deposit is non-refundable but can be credited to future services if rescheduled with sufficient notice.

What if my home is heavily soiled or requires extra work?

We assess every property fairly. If heavy soiling, pet damage, or additional labor is required, additional charges may apply — we’ll always communicate any adjustments before starting work.

What happens if I need to cancel or reschedule?

We understand that plans change! Please provide at least 48 hours notice to cancel or reschedule without penalty. Cancellations within 48 hours may result in forfeiture of the deposit.